Cloud based phone
Traditional on-premise PBX phone systems have drawbacks.Companies utilize private branch exchange (PBX) telephone networks to route calls to departments or phone extensions. Traditionally, the system has been kept on the…
Virtual call center
What are virtual call centers and virtual contact centers, and what are the differences between them? A virtual call center, also known as a virtual contact center (VCC), is a…
ACD – Automatic Call Distribution
Learn more about ACD and how Ublux contact center solution can help you provide better service to your customers.If your contact center is plagued by long hold times, weary personnel,…
Predictive Dialer
With Ublux predictive auto dialer technology, you can increase agent productivity while reducing concerns about idle time, answering machines, and time zone navigation. What is a predictive dialer, and how…
WhatsApp API for business 2022
WhatsApp Business API is the easiest way to power your communication with customers. This API allows you to reach customers on WhatsApp in a simple, secure, and reliable way. Provide…
Customer Churn
Customer churn is one of the most crucial KPIs to track for a developing company. While it isn’t the most pleasant metric, it is a number that can reveal the…
WhatsApp API for delivery
Use the WhatsApp Business API connection from Ublux Messaging to take orders and deliver notifications to your customers no matter where they are. You will provide the best customer experience…
First Contact Resolution (FCR)
One of the most critical IT support metrics to track, whether you’re running a Help Desk or a Service Desk, is first contact resolution (FCR). Let’s take a look at…
IVR – Interactive Voice Response
What is Interactive Voice Response (IVR)? IVR (interactive voice response) is a feature of an automated business phone system that interacts with callers and collects information by presenting them with…
Contact Center Glossary
AAbandon – An inbound contact who waited to be connected but ceased connection before being transferred is referred to as abandon. This term refers to an outbound contact in which…