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    Ai for call centers
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    Ai for call centers

    How is AI used in call centers? AI is used in call centers in a variety of ways. Some typical applications include: Automated call routing: AI-powered systems can automatically route…

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    Sentiment analysis in phone conversations
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    Sentiment analysis in phone conversations

    Sentiment analysis in phone conversations using artificial intelligence (AI) is a growing field that aims to analyze and understand the emotional content of spoken language. This technology has the potential…

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    Sales dialers
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    Sales dialers

    What is a sales dialer, exactly? For those who don’t know, a sales dialer reduces the manual process of dialing phone numbers by automating it. It enables users to go…

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    Contact Center Glossary
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    Contact Center Glossary

    AAbandon – An inbound contact who waited to be connected but ceased connection before being transferred is referred to as abandon. This term refers to an outbound contact in which…

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