Ai for call centers
How is AI used in call centers? AI is used in call centers in a variety of ways. Some typical applications include: Automated call routing: AI-powered systems can automatically route…
Sentiment analysis in phone conversations
Sentiment analysis in phone conversations using artificial intelligence (AI) is a growing field that aims to analyze and understand the emotional content of spoken language. This technology has the potential…
Sales dialers
What is a sales dialer, exactly? For those who don’t know, a sales dialer reduces the manual process of dialing phone numbers by automating it. It enables users to go…
Contact Center Glossary
AAbandon – An inbound contact who waited to be connected but ceased connection before being transferred is referred to as abandon. This term refers to an outbound contact in which…