Call Queuing
What is Call Queuing and Why Does It Matter Let’s be honest: no one enjoys standing in line. We all expect quick and easy service, whether we’re having a coffee,…
IP Phone
IP telephony refers to any phone system that sends and receives voice data through an internet connection, such as a VoIP system. IP phones, as opposed to traditional telephones, which rely on landlines to carry analog signals, connect to the internet using a router and modem.