VoIP CRM Integration
CRM stands for Customer Relationship Management, and VoIP refers for Voice over Internet Protocol. When two systems come together to act as a single system, they can effectively share data…
Voip for HelpDesk solutions
Voip for HelpDesk solutions allows you to provide a seamless experience for both personnel and consumers. Help desk softwares usually include everything from complete ticket management and an intuitive interface…
Call Recording Software
Have you ever thought to yourself, “Wow, I nailed that!” after wrapping up a sales call with a prospect? Maybe you thought to yourself, “If I had done X instead,…
Contact Center Software
What is the definition of a contact center software? Every type of contact, such as emails and chat messages, is brought into the command center through the customer support application….
Cloud based phone
Traditional on-premise PBX phone systems have drawbacks.Companies utilize private branch exchange (PBX) telephone networks to route calls to departments or phone extensions. Traditionally, the system has been kept on the…
Virtual call center
What are virtual call centers and virtual contact centers, and what are the differences between them? A virtual call center, also known as a virtual contact center (VCC), is a…
ACD – Automatic Call Distribution
Learn more about ACD and how Ublux contact center solution can help you provide better service to your customers.If your contact center is plagued by long hold times, weary personnel,…
Predictive Dialer
With Ublux predictive auto dialer technology, you can increase agent productivity while reducing concerns about idle time, answering machines, and time zone navigation. What is a predictive dialer, and how…
First Contact Resolution (FCR)
One of the most critical IT support metrics to track, whether you’re running a Help Desk or a Service Desk, is first contact resolution (FCR). Let’s take a look at…
IVR – Interactive Voice Response
What is Interactive Voice Response (IVR)? IVR (interactive voice response) is a feature of an automated business phone system that interacts with callers and collects information by presenting them with…