ACD – Automatic Call Distribution
Learn more about ACD and how Ublux contact center solution can help you provide better service to your customers.If your contact center is plagued by long hold times, weary personnel,…
Customers and help desks benefit from built-in voice calling tools that simplify the customer support experience.
Learn more about ACD and how Ublux contact center solution can help you provide better service to your customers.If your contact center is plagued by long hold times, weary personnel,…
One of the most critical IT support metrics to track, whether you’re running a Help Desk or a Service Desk, is first contact resolution (FCR). Let’s take a look at…