The finance industry is known for its reliance on phone conversations to communicate with customers, colleagues, and other stakeholders. These conversations can contain critical information about investments, financial transactions, and…
Today’s businesses rely heavily on phone calls to communicate with their customers. However, manually identifying and tracking the entities mentioned in these calls can take time and effort. This is…
How is AI used in call centers? AI is used in call centers in a variety of ways. Some typical applications include: Automated call routing: AI-powered systems can automatically route…
Sentiment analysis in phone conversations using artificial intelligence (AI) is a growing field that aims to analyze and understand the emotional content of spoken language. This technology has the potential…